In the context of a utility organization, what is one of the main purposes of a well-defined chain of command?

A well-defined chain of command is essential to clarify the lines of accountability within a utility organization. This structure establishes who is responsible for specific tasks, decisions, and outcomes at various levels of the organization. With clear lines of accountability, employees understand their roles and who they report to regarding performance and decision-making. This clarity helps ensure that responsibilities are met, and issues can be addressed effectively when they arise.

Moreover, a clear chain of command can enhance organizational efficiency by defining who holds the authority to make decisions and take action, which can lead to quicker resolutions to operational challenges. While other options may also play a role in organizational effectiveness, the primary function of delineating accountability directly impacts performance and operational success.